Privacy Policy

This page explains how Selesa collects, uses, and looks after personal information when you visit our website at selesa.live or contact us about our home support coordination services. We aim to be straightforward about our practices so you can feel comfortable sharing information with us.

Who We Are

Selesa is a home support coordination service based in Kuala Lumpur, Malaysia. Our registered address is No. 73, Persiaran KLCC, 50088 Kuala Lumpur, Wilayah Persekutuan. If you have questions about how we handle your information, you are welcome to reach us at [email protected] or by calling +60 14-146 3864.

Information We Collect

We collect personal information only when you choose to provide it. This typically happens when you:

• Fill in the contact form on our website
• Send us an email or call us directly
• Enquire about one of our coordination services

The information you provide may include your name, telephone number, email address, and any details you choose to share about your family's situation. We do not collect sensitive personal information unless you volunteer it in your message.

When you visit our website, our hosting provider may automatically log standard technical data such as your browser type, approximate location (country or city level), and pages visited. This data does not identify you personally.

How We Use Your Information

Information you share with us is used solely to respond to your enquiry and, where you proceed, to coordinate the support arrangements you have requested. Specifically, we use it to:

• Reply to your message or return your call
• Discuss your family's requirements and explain our services
• Arrange and manage the coordination work we agree upon
• Send you updates relevant to your active arrangement

We do not use your personal information for unsolicited marketing, and we do not share it with advertising networks.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share it only in the following limited circumstances:

• With companions or coordinators — when an arrangement is active, the relevant person may receive the information needed to carry out their role (such as a first name and preferred contact time).
• With service providers — we use a small number of trusted tools to manage communications. These providers are required to handle your data only as instructed by us.
• When required by law — we will disclose information if required to do so by a Malaysian court order or applicable regulation.

Cookies and Tracking

Our website uses a small number of cookies to support basic site function and to help us understand how visitors reach us. You can manage your cookie preferences at any time. For full details, please see our Cookie Policy.

How Long We Keep Your Data

Enquiry messages and contact details are kept for as long as needed to respond and, where applicable, to manage any active arrangement. Records related to completed arrangements are retained for a reasonable period for administrative purposes, after which they are securely deleted. If you would like your information removed sooner, please contact us directly.

Your Rights

You have the right to ask us what personal information we hold about you, to request corrections, or to ask us to delete it. To make any such request, please write to us at [email protected]. We will respond within a reasonable period and will not charge a fee for straightforward requests.

External Links

Our website may contain links to external sites such as delivery services or community resources. Once you leave our site, this Privacy Policy no longer applies. We encourage you to review the privacy practices of any external site you visit.

Changes to This Policy

If we make meaningful changes to how we handle personal information, we will update this page and revise the date at the top. We recommend checking back occasionally if this is a matter of interest to you.

Contact Us

If you have any questions about this Privacy Policy or about how we handle your personal information, please do not hesitate to get in touch:

• Email: [email protected]
• Phone: +60 14-146 3864
• Address: No. 73, Persiaran KLCC, 50088 Kuala Lumpur, Wilayah Persekutuan